Sample Box

We are committed to delivering your order as quickly as possible while ensuring the utmost care in packaging your luxury candle.

Processing Time:

• All orders are processed within 1-2 business days after purchase.

• Once your order has been processed, it will be shipped within 3-4 business days.

Shipping Time:

• Orders typically arrive within 5-7 business days from the date of purchase, depending on your location.

Shipping Rates:

• Standard Shipping: $6 flat fee or free shipping over $60.

Tracking:

• You will receive a confirmation email with tracking information once your order has been shipped.

Note:

Please ensure your shipping information is correct at checkout. For any changes or inquiries, contact us within 24 hours of placing your order 

All sales are final. We do not accept returns or offer refunds for any products once purchased.

However, we are committed to ensuring your satisfaction. If you believe there was an error with your order (e.g., damaged items, incorrect product), please contact us via email within 7 days of receiving your order.

Resolution Process:

• Our team will investigate your claim. If the issue is determined to be our error, we will gladly provide a replacement or issue a refund at our discretion.

• Please include photos and a detailed description of the issue to expedite the process.

We appreciate your understanding and thank you for supporting Storytime Candles!